Operating model

Six interconnected dimensions.

ASTU6 looks at digital operations through six dimensions. Treated independently, they fragment. Together, they create the operating environment.

01

People

Who performs the work, who makes decisions, who uses the technology and how change affects them.

02

Process

How work moves through the organization and where friction, duplication, delay or unnecessary complexity exists.

03

Platforms

The applications, infrastructure and services supporting the organization.

04

Data

The information connecting people, processes, platforms and decisions.

05

Automation

Where workflows, integration and artificial intelligence can reduce manual effort and improve outcomes.

06

Governance

How technology, data, automation and AI remain secure, accountable, maintainable and aligned with priorities.

The equation

People + Process + Platforms + Data + Automation + Governance =
Better Digital Operations

The whole works because its parts work together.

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